Perishable Goods & No-Return Policy: Due to the perishable nature of our products, all sales are final. To comply with food safety and health regulations, Buttersweet Bakery cannot accept returns or exchanges once food items have left our premises.
Order Cancellations & Modifications by Customer: We bake everything fresh to order. If you need to modify or cancel your delivery order, you must notify us within the specific timeframes outlined below:
Standard Orders: Cancellations or changes must be requested at least 48 hours prior to your scheduled delivery time for a full refund.
Custom Catering & Large/Event Orders: Because custom orders require advanced preparation, ingredient sourcing, and design work, we take a 50% deposit upfront to reserve. Cancellations or modifications must be made at least 7 days prior to the scheduled date. Beyond this deadline, the initial deposit is non-refundable.
Late Cancellations and Pickup Failures: Failure to provide the required notice for cancellation will result in a forfeiture of your payment. No refunds, credits, or rescheduling will be issued for late cancellations.
Failed Pickup & Product Care: Buttersweet Bakery is not responsible for any damage, melting, spoilage, or theft of products once it has left our premises. No refunds or replacements will be issued for improper handling after pickup or delivery.
Quality Issues & Order Discrepancies We take great pride in our desserts. In the rare event that there is an issue with the quality of your order or an error on our part, please contact us at info@buttersweetbakery.org within 24 hours of receipt. Please provide your order number and a photograph of the product. Resolutions (such as replacements, bakery credit, or refunds) are handled on a case-by-case basis at the sole discretion of Buttersweet Bakery.